Tuesday, September 10, 2013

Which Customer Metrics Do E-Commerce Marketers Analyze for Greater ROI?

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Leveraging RFM White PaperRFM (Recency, Frequency and Monetary) analysis proved itself during the heyday of catalog marketing. Today's e-commerce marketers apply RFM analysis to find new, profitable strategic campaigns.

Recency helps you uncover new lifecycle campaigns, affinity segments, re-engagement opportunities, VIP segments, and more.

Frequency is particularly important in email marketing as ISP's calculate engagement metrics within their deliverability equation.

Monetary ranking, rather than pure engagement data, will enable you to increase your customer's value over time.

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