Hi there,
Hope you're having a great Thursday. We're having a fantastic one here at Buffer and are so thrilled to share some of the most exciting news yet in our Buffer journey.
Today marks the public release of our brand new customer service tool, Respond!
We'd love to invite you in!
Delivering happiness to our customers is a huge part of what we strive for at Buffer, and we'd love to make great customer service possible for all!
We've been using Respond every day to support our Twitter community and to join in nearly 300 conversations every day on social. And we're so grateful to count among the Respond community some of the biggest names in Silicon Valley like Slack, WordPress, Product Hunt, and Stripe who have helped us shape the product into an outstanding Twitter support tool.
Here're just a few of the tools available for you in Respond:
- Real-time tweet inbox
- Custom searches
- Team collaboration: Signatures, double-reply prevention, assign conversations
Currently, Respond is a complete solution for Twitter support, and you can join either of two plans: The Free plan for individuals or the Pro plan ($39/month/user) for teams.
We have lots more details on the blog, including a look at how Respond fits into the future of what we’d love to achieve together with Buffer. :)
It'd make our day to hear from you with any thoughts, ideas, or encouragements about Respond! You can send us a message on Twitter either @buffer or @getrespond with any questions or just to say hi. We’ll be using Respond to chat right back!
Full of excitement,
Marc Anthony and the Buffer team
P.S. I wanted to share a huge thank you to the Respond team that’s been prepping for months for this big day. Huge high fives to Ivana, Boris, Dan, and Sunil (engineering), James and Tyler (design), Mike (customer development), Michael (data analysis), and Daniel, Åsa, Tia, Carolyn, and Darcy (support and success), and the entire Buffer Community Team (QA).
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